Originally from a technical background, Scott has a great deal of experience in designing and writing software.  In addition to Opos Limited Scott also owns the debt purchase company Kapama Limited and the software house DDI Consulting Limited t/a DDI Software, a supplier of contact centre and debt collection telephony and software...

Originally from a technical background, Scott has a great deal of experience in designing and writing software.  In addition to Opos Limited Scott also owns the debt purchase company Kapama Limited and the software house DDI Consulting Limited t/a DDI Software, a supplier of contact centre and debt collection telephony and software.

DDI was formed in February 2005, following a period of time where Scott was working in the IT department of the BCW Group, a large Glasgow based debt collection agency (DCA).  In June 2008 Scott identified an opportunity to set up a DCA and registered Opos Limited.

Since 2008 Scott has built Opos Limited from a two collector operation into a 150 seat contact centre serving various high end brands.  As a result of Scott's technical background, the quality of Opos people is further strengthened by the continued focus on technical innovation.  The name Opos was in fact derived from 'Our People Our Systems', underpinning the company values and delivering great results for our client base.

Fiona joined Opos in June 2023 as Head of Compliance, bringing with her, 30 years of financial services experience...

Fiona joined Opos in June 2023 as Head of Compliance, bringing with her, 30 years of financial services experience.

She has worked in Collections and Recoveries for the last 12 years with Tesco Bank, firstly as a Team Manager in telephony, moving to Team Manager for the outsourcing team, and latterly as Relationship Manager for the DCAs, Debt Purchasers and Insolvency Practitioners on the Tesco Bank panel. She was heavily involved in the recent Tesco Bank project where the Collections and Recoveries area was fully outsourced.

Prior to this, Fiona worked for RBS stating in branch banking, following a career path through to Business Banking Relationship Manager.

Since starting with Opos, Steff has shown to be an integral part of the business and has quickly rose through the ranks from collections agent to becoming a key part of the senior management team....

Since starting with Opos, Steff has shown to be an integral part of the business and has quickly rose through the ranks from collections agent to becoming a key part of the senior management team.

Starting as a collector in the call centre she has developed through our leadership pipeline holding positions with Client Services, Recruitment and Training. Steff had studied IT and Web-design at college and expressed an interest in developing her skills. She was seconded to DDI to provide additional support to Margo with special projects. During this time, she worked closely with Margo to develop OurOpos. OurOpos is our Electronic Learning Development and Assessment Centre.

In January 2018 Steff was promoted to Business Support Manager and is now fully committed to continuous improvement. Steff is now taking the next step to developing her skill-set and has been enrolled in an industry approved accountancy course.

Stuart joined Opos in 2019 working as a collections agent, after 3 months on the call floor Stuart was offered an opportunity to work in IT...

Stuart joined Opos in 2019 working as a collections agent, after 3 months on the call floor Stuart was offered an opportunity to work in IT Support training under the Managing & Technical Director Scott Dawson.

After a year of training in IT Support under Scott and alongside the DDI team Stuart progressed to IT Manager, soon thereafter also picking up the duties of Facilities Manager.

He is continually working to ensure Opos' ability to function securely and without interruption, while improving Opos' networking infrastructure.

Since his appointment to the IT Manager position Stuart has helped move the entire business to a Home Working environment during the lockdowns in 2020-2022, he has maintained Opos's ISO 27001 standard and has delivered Cyber Essentials Plus to the business.

Lewis joined Opos in November 2021 as a collection's agent having previous experience in customer services roles...

Lewis joined Opos in November 2021 as a collection's agent having previous experience in customer services roles.

After showing his abilities in his role as a collection's agent, Lewis was offered a position within the Business Support Team in January 2022, where he assisted in managing customer correspondence and supported in day-to-day tasks.

Lewis quickly completed his SCQF level 6 apprenticeship in Business Administration and in March 2023 he was offered the role of Complaints and Quality Assurance Executive.

Having stepped into the position of Complaints and Quality Assurance Executive, Lewis is now working along-side the Head of Compliance, Fiona Kennedy, to ensure all complaints are properly handled in a timely manner and assisting in maintaining the high-quality standards that Opos holds itself to.

Ross joined Opos as a Collections Agent in October 2019...

Ross joined Opos as a Collections Agent in October 2019. Ross quickly worked his way up to a Team Captain by January 2020 and was responsible for the day-to-day oversight of one of our BPO teams.

Ross remained a Team Captain until June 2020 where he then progressed to a Team Leader position. This role seen him responsible for the management of the agents on the collections floor.

In January 2023 Ross was promoted to the position of Collections Manager and joined the Senior Management Team. In this new role Ross has overall responsibility for the collections team. In addition to this Ross is supporting in strategy development and deployment for new and existing clients and heading up recruitment of new employees.