Understanding your customer is sometimes the most difficult aspect of the collections cycle. Not identifying customers with a genuine difficulty or underlying issue can irreparably break down the relationship and this can be hard to get back. At Opos we pride ourselves in the training, approach and sensitivity fostered amongst our collection staff. They are on hand to manage your customers' expectations throughout the journey and will aim to deliver a best in class service at all times.
Our unparalleled knowledge in the consumer collections industry make us ideally placed for the outsourcing of your non-performing loans. Our dedication to compliance, customer engagement, complaint handling and quality assurance means your customers will be in no better hands than ours.
Commercial Collections is, in general, much more complex than the consumer variety. B2B firms, generally have fewer customers than those that sell direct to consumers and these customers have generally been sourced through a long and complex sales process which involves the development, and maintenance of rapport and relationship.
Not only do you want a firm that can collect the money outstanding, but you need a firm that can do so without jeopardising the prospect of future business from that customer. It can be a lengthy and costly exercise to simply ‘replace' a B2B customer and that output can be better spent in growing new business as opposed to trying to recover lost business.
B2B collections deserves a more measured and experienced approach and at Opos we have that in abundance. We have dedicated teams ready to resolve your outstanding invoices with your customer(s) with the highest level of professional services and ethics.
There are many reasons your firm may be discussing the ability and economical advantages of outsourcing one, or more, of your business processes. You may wish to reduce the internal cost of maintaining a function or have chosen to focus more on the core offering of your firm. You may be looking to take advantage of a critical competency that your firm currently lacks or you may look to mitigate risk by employing a third party processor to undertake audits or provide Risk consultancy.
Whatever your reasons and whatever the process; we at Opos are here to help guide you through what can be a daunting procedure. By clicking on the ‘Get Quote' button below, you can identify which process you would like to discuss outsourcing and one of your experienced outsource sales consultants will contact you to discuss the pros and indeed cons of this line of thought.
In conjunction with our sister company, Kapama Limited, we can help establish a process of purchasing any Non-Performing Loans you may have on your system. We can do this with the comfort that Kapama is a fully authorised purchasing entity with the controls and skills in place to effectively manage and outsource any accounts that they may purchase from you. Should you wish to discuss this option further you can either contact our debt purchase team - purchases@oposlimited.com - or alternatively complete the ‘Get a Quote' button below.
Ascent is an account management tool that helps to streamline business processes, provide end to end automation, and support the entire operational needs of our call-centre clients. Inherently flexible and highly configurable, Ascent also facilitates best practice in today's modern and highly regulated world of debt recovery including regulated and non-regulated consumer and commercial debt collection services.
Irrespective of industry sector, Our clients rely upon Ascent to provide them Oversight of all operations, which helps them deliver optimised Customer Engagement and ensure Compliance, not to mention Improved Productivity.
A functionally rich and comprehensive CRM Workflow tool, Ascent provides a wealth of user-friendly features, such as:
Callcentis a complete telephony and dialler solution that was designed and developed in close partnership and collaboration with our existing clients. Although perfectly capable of being integrated with other CRM systems, it can also operate as a stand-alone PBX system offering full dialler capability, real-time statistics & MI dashboards, and live agent monitoring. It also supports 100% call recording, which is fully OFCOM compliant, and instant playback available via its built-in media player.
Callcentis fully PCI-DSS compliant and easily manages inbound & outbound call-handling providing features such as 'Listen In', 'Whisper' and 'Take Control'. It is capable of providing a blended call facility, offers an outbound message blast campaign facility, and a skills-based call routing. Ease of use via a vibrant web-based front-end, it offers full visibility over productivity levels on a real-time basis.
Our client portal Insight was created as a direct result of an FCA Thematic Review of the Insurance Industry, which highlighted concerns in relation to the loss of Oversight of the customer journey during outsourced activity.
Insight provides you and, where applicable, enables you to provide your clients with real-time access and visibility to all relevant information. Insight puts you in control and facilitates the evidence base necessary to demonstrate full oversight of all activity on each & every customer account:
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